Terms & Conditions

TERMS & CONDITIONS

 

  1. Product Descriptions 

Dolphin Studios makes every effort to display artwork-including colors, dimensions, and materials-as accurately as possible. However, colors may vary depending on your screen settings. 

 

 2. Pricing & Payment

  • All prices are listed in USD and do not include taxes or shipping unless otherwise stated.
  • Payment must be made in full at the time of purchase.
  • Accepted payment methods via Stripe include major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Apple Pay, Google Pay, Alipay, PayPal), bank debits and transfers (ACH, SEPA, BACS).

3. Order Processing

  • Orders are processed in the order they are received.
  • Original artwork may require additional handling time due to packaging requirements.
  • Commissioned or made-to-order pieces will follow timelines outlined in the individual listing or custom agreement.

4. Shipping & Delivery

  • Shipping costs are calculated at checkout based on destination, size, and weight.
  • Delivery times vary by location. Estimated timelines are provided but not guaranteed.
  • The buyer is responsible for providing a correct and complete shipping address.
  • Once the artwork is shipped, risk of loss transfers to the buyer.

 

5. International Orders

  • International buyers are responsible for any customs duties, taxes, or import fees.
  • We are unable to guarantee delivery timelines due to customs processing times.

 

6. Returns & Exchanges

  • Because artwork is unique, all sales are final.
  • Commissioned/custom pieces are non-returnable 
  • Exceptions are considered under the following conditions:
    • If the artwork arrives damaged, please notify us within 48 hours of receipt of item with photos of both the packaging and the artwork.
    • If approved, a refund, repair, or replacement may be offered depending on availability.

 

7. Copyright & Reproduction Rights

Purchasing an artwork does not grant the buyer reproduction rights.
The artist retains all copyright, including the rights to photograph, display, and reproduce the artwork unless otherwise agreed in writing.

 

8. Limitation of Liability

Dolphin Studios is not liable for:

  • Delays caused by shipping carriers
  • Lost or stolen packages after confirmed delivery
  • Damage resulting from improper handling by the buyer